FAQs

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So, some folks have questions about how they can make certain changes in their prints. 我将回答以下最常见的问题.

以下内容适用于所有版本的Repetrel.

Training

Why is there mandatory training?

在Hyrel,365现金买球相信没有培训等于糟糕的印刷经验. We are NOT in business to work hard and then have our customers have a bad experience. 365现金买球包括长达五个小时的在线培训(通过Skype和AnyDesk),以确保您可以得到合理的, reliable results out of your printer. 365现金买球所有的型号都与本次培训兼容.

It is our policy to only sell a printer after we have talked to the customer about their application; the reason for this is that 3D printing is still quite new to the world, 很多人对打印机的功能和制作一个好零件需要什么有不准确的认识. 365现金买球没有兴趣把打印机卖给一个人, 结果却让他们发现这对他们没用. 365现金买球的使命是创造和销售打印系统给人们,他们将使用它们,并在成为365现金买球的客户中找到巨大的满足感.

365现金买球与那些接受过这种培训的人有过很好的经验, 因为这让他们每个人都能更好地了解打印机及其功能. Likewise, we have had some bad experiences with a couple of customers who refused the training, and then were unhappy with the product. 365现金买球相信365现金买球的打印机是完美的许多客户,但不是所有的客户. Until you have some idea of how it operates, 你没有实际的第一手资料来做出正确的决定. And we want our printers to go to people who will use them to do things other printers cannot do.

365现金买球有两个一对一的培训课程, 在这个过程中,365现金买球使用AnyDesk和Skype, and we allow you to go through the entire design to print process; you actually control the printer from your computer during this session (via AnyDesk) and see the results (via Skype).

如果您有强烈的兴趣,请365现金买球设置一个会话.

How do you do the training?

1. 你需要下载并安装普通的skype ( http://www.skype.com/en/get-skype/ ),而不是“商务版”,并注册了一个免费帐户. 你不需要摄像头,但你需要麦克风. Direct link: http://go.skype.com/windows.desktop.download

2. 你需要下载及安装AnyDesk ( http://anydesk.com/en ), the free client for non-commercial use. Direct link: http://download.anydesk.com/AnyDesk.exe?_ga=2.89179032.2069644343.1625064922-1555606526.1625064922

3. You need to be online with skype and AnyDesk running, and be logged in to your skype account.

如果您有两个显示器(或两台计算机),这个方法最适合您。, 一个是AnyDesk窗口,另一个是skype窗口, 尽管它可以在一个屏幕上工作(只是不太好). To start, you can skype me (hy.rel,约翰斯克里克)或给我你的帐户ID,我将skype你. 然后我会给你我的AnyDesk ID和密码,你就可以控制我的电脑了.

This is a point-to-point lesson; you can have more than one person, but your team should be in the same room together - or some will not be able to see or use AnyDesk.

When can you do the training?

我通常周一到周五有空,美国东部时间早上8点到下午4点. This is UTC-5 from early March to early November, but UTC-4 from early November to early March.

其他时间可以,请让我知道你需要什么.

What do the printers come with?

365现金买球目前提供的所有产品都具有相同的:

  • Electronics, including Windows TabletPC
  • 运动控制元件-电机,直线轴承,滚珠丝杠等.
  • Skype/AnyDesk培训-强烈鼓励-见下一节
  • Tramming Kit - Digital Tramming Tool, metric hex drivers, razor blades, spatula, plastic cutters, glass build plate, blue painter's tape, ST-Link programming adapter, tweezers, wire brush, 1加仑拉链袋.

为什么你要在每台打印机里装一台完整的电脑?

365现金买球决定在打印机中加入嵌入式PC,因为它使365现金买球能够:

1. Provide online support in real time; and

2. 在未来扩大打印机的功能.

There is NO question that this is valuable. 每次365现金买球给客户讲新程序的时候, 或者通过团队查看器帮助诊断他们的打印机发生了什么, we are absolutely sure that having the embedded PC was one of the best ideas we have had.

有些人看到365现金买球的打印机后非常喜欢它的硬件, but of course the price is not cheap, 因为组件的质量是世界级的. 这些人可能会发现很难买得起一台内置个人电脑的打印机, but the PC and touchscreen add a mere $350 to the actual cost of the printer (we make NO profit from the PC; we offer it because it makes the printer that much better, and easier to grow with).

For them we offer a Printer without a PC; however, we strongly suggest that this ONLY be done by people that are VERY computer literate. 365现金买球对每台打印机都进行了5小时的个人培训, because this is a new technology and we found that everyone really benefited from this training. 365现金买球在任何时候都没有考虑到帮助那些试图在车库的旧PC上运行现代软件并节省350美元打印机的人, 因为365现金买球的时间很宝贵,而且一台旧电脑完全不为人知.

The embedded PC comes configured and tested. 这是迄今为止最好的方式来获得一个伟大的3D打印体验.

365现金买球一直试图以这样的心态经营:365现金买球希望客户怎样对待365现金买球365现金买球就怎样对待客户. 365现金买球更愿意把时间花在帮助别人学习如何打印上,而不是花在调试一些独特的和未知的计算机安装上.

How long will it take to get my printer?

Orders should be shipping 2-4 weeks ARO. 这是过程:

  1. We'll send you a Quotation.
  2. We'll do the first skype/teamviewer9 training session (hardware/software overview, leveling the bed, setting the Z height, and printing in plasticine).
  3. We'll send a new Quotation if needed.
  4. 如果一切都如您所愿,365现金买球将寄去发票.
  5. Upon receipt of payment or a PO, we'll send a Sales Order and customize a unit to your order.
  6. 365现金买球将做第二个skype/teamviewer9培训课程(创建一个CAD模型, exporting an STL, healing the STL, slicing the STL (creating gcode), loading the head, and printing in plastic).
  7. 365现金买球会运送你的部队,并把追踪信息发给你.
  8. We're available to skype with you to help you get set up and answer any questions you have.
  9. 365现金买球会尽365现金买球所能帮助你解决任何你需要的问题.

How do you handle shipping?

对于寄往美国地址的订单,365现金买球通常用联邦快递寄送.

For international shipping, we use Incoterms EXW 因为对客户来说,最好是在365现金买球的地址取得所有权,并与船运公司进行自己的安排. 这是因为任何并发症都将与接受国有关, 客户将更适合与当地机构(包括任何语言问题),而不是365现金买球在遥远的州.

What Operating Systems are Compatible?

驱动打印机的软件适用于Windows 10系统. Our software is not open source. We Program in C#.Net,并且可以将自己的模块添加到365现金买球的软件中. We use G-Code to operate our printers. 365现金买球有超过50个自定义代码,以允许365现金买球的打印机的额外功能. 每台打印机都配有运行打印机的软件.

What About Upgrades?

3D printing is in its infancy, 365现金买球预想这个软件在未来会成为最有价值的组件. As consumers, 365现金买球对持续的软件升级费用感到非常沮丧——但它确实需要劳动力,不仅仅是改进软件和固件, but also to help customers do upgrades.

When you purchase a Hyrel printer, that software has no expiration date - it should always work as it did when it was shipped. But once our team has released v4, we stop working on improving v3, and our efforts go toward making v4 better.

如果您拥有您的打印机不到两年,更新没有成本-和 that update has no expiration date.

However, if your printer is over two years old, 获得新版本的许可证需要付费(目前旧版本的v4许可证需要250美元)。. 这一适度的费用并不是为了产生利润而增加的, 而是为了抵消在遇到任何困难时帮助您安装和运行新版本的成本.

What is your warranty policy?

  • 所有核心电子产品涵盖1(1)年. 在任何电子设备上安装/刷新任何第三方固件和/或篡改任何核心电子设备将立即导致所有保修失效.
  • 所有机械零件均在90天保修期内. 在非常脏的环境中操作任何HYREL 3D打印机,将使所有保修失效(例如:锯木厂或喷砂区)。.
  • Heaters, 热端和热床覆盖90(90)天, 但如果有明显的制造错误, we will not charge for repair.
  • Our policy for all parts (not just electronics) is depot repair; you (the customer) only pay shipping on warranty repairs.

What is the print resolution?

在3D市场上,许多厂商都在玩分辨率游戏.

Our Actual position resolution is better than than 5 microns in the x and Y, and 0.5 microns in the Z. The repeatability is about 25 microns in the x and y, and about 10 microns in the Z axis.

真正的度量是不适当的要求它的特征尺寸:你能打印一个工件,说50微米可靠? This industry needs new standards, until we have them, 365现金买球通过安排与潜在客户的skype电话来解决这个问题, where we make a part and let you inspect it, this way you know the whole story, what it takes to make a part, 您希望365现金买球的打印机有什么样的质量呢.

We are NOT interested in selling printers that do not satisfy the needs of our customers, 有很多人喜欢365现金买球的节目, 365现金买球希望你能找到合适的技术来满足你的需求.

Feel free to arrange for a skype session, 365现金买球中的一个会很乐意带你走完整个过程.

What is the thickness of the layers?

365现金买球支持的层高小至25微米, but only certain materials are working at that thickness; and while it yields a very fine finish, 这需要很长的时间(小字打印可能需要12小时以上).

25微米是ABS的实际下限,250-400微米是首选厚度. 250 microns is the practical lower limit for extrudables (Silicone type materials), 500微米是首选厚度.

What about large builds?

Many people request large build volumes. Regardless of the brand of printer, this is something that must be approached with open eyes.

1. Dimension Tolerance

FDM技术使用200摄氏度以上的熔融塑料, and as the build takes place the plastic will shrink as it cools; stiffer plastics often have trouble holding dimension due to this.

2. Build time

Many people do not realize that making a part that is 200mm cubed would take DAYS, not hours. This fits the needs of many potential users; however it is something that should be considered.

Our printers have travel in excess of all stated dimensions; this is necessary to insure that it is actually practical to make parts the advertised size. Adding extra heads reduces the build volume, 然而,2头打印将非常接近200x200x200mm规定的容量.

What about materials?

We do not offer proprietary materials; - we do recommend vendors, but you may acquire your ABS, HIPS, PC, PEEK, PET, PLA, PVA, Nylon,, Ninjaflex, Plastink Rubber, T-Glase, Laywood, Laybrick, Clays, including Precious Metal Clays (PMC), HA, Porcelain, PCL, Plasticine, Plah-Doh, Resin, Sugru (Rubber), 和RTV硅胶和任何其他材料从任何供应商您希望. 请注意,价格将根据质量等变量有很大变化, quantity, and shipping costs. 365现金买球发现ABS和PLA的价格在每公斤20美元到100美元之间. 365现金买球很乐意与您分享365现金买球推荐的供应商.

We must stress that there is a vast difference in the quality of materials available online. 使用低品质的材料会导致不好的印刷体验.

Can we print with your material?

Probably. Please tell me:

常温下为何种形态(粉状、颗粒状、长丝状、凝胶状等)?

你是否需要在一定温度的环境或建筑表面?

  1. For Filaments:
    1. At what temperature will it be printed?
    2. Is it 1.75mm or 3mm filament?
  2. For liquids, gels, granules or powders:
    1. At what temperature will it be deposited?
      1. 它是同质的还是预混合的,还是365现金买球在配药的时候需要混合?
      2. 按静态或动态比例混合?
    2. How does it harden or cure (by cooling, by heating, with humidity, with UV light (specify wavelength))?
    3. Is it photosensitive? Energetic? Caustic? 任何特殊的处理,安全或通风要求?
    4. What viscosity is it during deposition?

Unheated (or Chilled) Reservoir Printing

非加热(或冷冻)储层印刷(或“冷流”)是指在室温下用某种流体材料进行印刷. We offer the following Unheated Reservoir Printing heads, with or without UV crosslinking:

  • EMO用浆糊、凝胶、粘土和乳化材料打印.
  • The SDS -5, -10, -30, -60, -60XT, or -150XT prints with low viscosity pastes, gels and emulsifiables from sterile, disposable, 鲁尔锁兼容塑料注射器在室温.
  • The RSD-30 prints with low viscosity pastes, gels and emulsifiables from sterile, disposable, luer lock compatible plastic syringes at temperatures ranging from ambient to 20°C below ambient.
  • DSD-50打印有两个独立的组件, 通过一系列的静态挡板将它们以1:1的比例混合.
  • SMH-2打印有两个独立的组件, blending them at a user-defined ratio (or varying ratios) through a series of static baffles.
  • DMH-2打印有两个独立的组件, 在叶片以用户设定的转速旋转的主动混合室中,以用户设定的比例(或可变比例)混合它们.

Heated Reservoir Printing

热储层印刷(或“暖流印刷”)指的是用加热到200°C或更低温度时变成某种流体的材料进行印刷. 365现金买球提供以下暖流头,有或没有UV交联:

  • HSD-30 (BD)打印低粘度浆糊, gels and emulsifiables from sterile, disposable, luer锁兼容塑料注射器在温度高达50°C.
  • HSD-10 (Ardes)打印低粘度浆糊, gels and emulsifiables from a reusable, luer锁兼容聚酰胺注射器在温度高达100°C.
  • VOL打印与膏状,凝胶,粘土和乳化剂高达90°C.
  • The KR2 prints with pastes, gels, clays and emulsifiables at up to 180°C (200°C special orders).
  • TAM打印机可以在270摄氏度的高温下打印出膏状、凝胶状、粘土和乳化剂.

Filament Printing

灯丝印刷(或“热流”)是指用1.75mm thermoplastic filaments. We offer the following Hot Flow heads:

  • The MK1-250 prints with typical 1.75mm filaments at up to 250°C.
  • The MK1-450 prints with 1.在250°C和450°C之间的75mm工程纤维
  • The MK2-250 prints with flexible 1.75mm filaments at up to 250°C.
  • The HT1-250 prints with typical 1.75mm灯丝在高达250°C,更高的扭矩,双驱动设置.
  • The HT1-4250 prints with typical 1.75mm灯丝在高达450°C,更高的扭矩,双驱动设置.
  • The HT3-250 prints with typical 2.高达250°C的85mm长丝具有更高的扭矩,双驱动设置.
  • The HT3-450 prints with typical 2.85mm灯丝在高达450°C,更高的扭矩,双驱动设置.

注意:MK2-250已经是一个更高扭矩,双驱动打印头. Note: The MK1-450 is NOT designed to print with lower temperature filaments like ABS or PLA.
注:MK1-250上的进料室冷却风扇应用于低温(225℃以下)纤维,如PLA.

Other Heads

Other Heads which do not deposit material, but still perform functions on our printers, include:

  • The LA5-808 Laser provides 5A at 808nm. 始终使用适当的个人防护装备.
  • The LA6-450 Laser provides 6A at 450nm. 始终使用适当的个人防护装备.
  • The ST1 Spindle Tool is used for simple through holes and light milling operations on plastic. 始终使用适当的个人防护装备.
  • Mic200 (200x显微镜)允许对正在进行的工作进行近距离检查和实时计量.
  • 静风暴为工作提供了额外的定向冷却.

Other Accessories

Other Accessories include:

  • SDK软件开发工具包,用于设计自己的打印头.
  • LTK鲁尔提示工具包冷和暖流量头.
  • The DBK Drill Bit Kit includes a variety of drilling and milling heads for the ST1 Spindle Tool.

What's the smallest amount?

I am occasionally asked "What is the smallest volume that you can discretely deposit?", which is a troublesome question, 并暗示头的机械性能是唯一的考虑因素 - it is NOT!

最小的可能位移是电机的一个微步. 30cc注射器头(例如)的流量计算为26.8个脉冲(在分配电机上的微步)每微升. So, each single pulse would displace, either positively (unloading) or negatively (loading), 0.0373 microliters, or 373 nanoliters -理论上,没有那么多有效数字.

IN PRACTICE, however, 像这样微小的动作是不可靠的, 因为这样一个单一的微小的移动可能甚至不够采取的张力之间的齿轮和皮带的多个配合在一个方向的变化. This number is accurate when averaged out over the course of multiple printing movements, 但是,期望这种设备为单个动作提供这种水平的精度是不现实的.

I have confidence in single, isolated displacement actions of as little as one microliter. 更小的位移移动是绝对可能的, but you will have to perform some tests to determine the practical limit for your use, 但是我可以帮你写测试用的代码.

为什么我不能在高温的头部中使用低温材料?

365现金买球为每一个头设计了一组特定的材料-刚性, temperature range, and filament size.

The low-temperature filament heads (*-250, which can be used at up to 250C for years, 或高达265C,寿命缩短)的设计工作在250C或更少. 这使得365现金买球可以在特定的领域使用特定的材料.

The high-temperature filament heads (*-450), 可在280C和450C之间使用)的设计工作在高达450C. This consideration prevents us from using certain materials in certain areas without issue.

Short story medium, the very-low-friction PTFE tubing can come all the way to the heated nozzle in the *-250 heads, but it must be isolated and protected from the potentially 450C areas of the *450 heads.

But, but but...

Can I run PLA through the *-450 heads? Sure. Until you can't. Which won't be very long. Trust us.

Is it a good idea? No.

Why? 因为不锈钢输送通道的摩擦力不像聚四氟乙烯那样小,你会得到堵塞.

一旦我购买了设备,我可以随心所欲地使用它吗? Of course.

Hyrel会保证*-450头*-250型材料堵塞吗? No.

Why? 因为365现金买球告诉过你,这些头是为在280-450摄氏度范围内的灯丝设计的.

仅仅因为你能做某件事并不意味着它就是一个好主意.

And remember, 365现金买球的MK2-250用于柔性长丝(TPE和TPU长丝,如ninjaflex), and NOT for PLA or ABS.

Let's reproduce most of the table from the Filament Heads page; hopefully this will clear up any confusion:

Filament Head Properties
Head Min Temp Max Temp Filament Type Filament
Size
in mm
Nozzle
Type
Nozzle Sizes
in mm
Recommended For Description
MK1-250 150°C 250°C
* 265°C
Standard 1.75
+/-
0.15
Hyrel
Special
.35, .50, .75, 1.0 ABS, HIPS, LayBrick, LayWood,尼龙,PC, PET, PETG, PET, PLA, PP, PVA, T-Glase Standard Torque for 1.75mm Filaments
MK2-250
extra torque
150°C 250°C Flexible 1.75
+/-
0.15
Hyrel
Special
.35, .50, .75, 1.0 BendLay, EcoFlex PLA, FilaFlex, Flex45, Ninjaflex, PlastInk Rubber High Torque for Flexible 1.75mm Filaments
HT1-250
high torque
150°C 250°C
* 265°C
Standard 1.75
+/-
0.15
E3D v6
compatible
standard
options
ABS, HIPS, LayBrick, LayWood,尼龙,PC, PET, PETG, PET, PLA, PP, PVA, T-Glase High Torque for Standard 1.75mm Filaments
HT1-450
high torque
275°C 450°C Engineering 1.75
+/-
0.15
E3D v6 or MK8
compatible
standard
options
PEEK, PEI (Ultem), PEKK, PPSU High Torque for High Temperature 1.75mm Filaments
HT3-250
high torque
150°C 250°C
* 265°C
Standard 2.85
+/-
0.15
E3D v6
compatible
3 mm bore
standard
options
ABS, HIPS, LayBrick, LayWood,尼龙,PC, PET, PETG, PET, PLA, PP, PVA, T-Glase High Torque for Standard 2.85mm Filaments
HT3-450
high torque
275°C 450°C Engineering 2.85
+/-
0.15
E3D v6 or MK8
compatible
3 mm bore
standard
options
PEEK, PEI (Ultem), PEKK, PPSU High Torque for High Temperature 2.85mm Filaments

* limited use at up to 265°C

为什么我不能交替使用MK1-250或MK2-250?

Well, the MK1-250 is designed for normal, rigid filaments like ABS, PLA, PETG, etc. It doesn't work as well with softer, flexible materials like Ninjaflex, Bendlay, Waxes, etc.

And the MK2-250 is designed for soft, flexible materials like Ninjaflex, Bendlay, Waxes, etc. It doesn't work as well with harder, more rigid filaments like ABS, PLA, PETG, etc.

But once you buy it, it's your equipment. 你不需要遵循设计头部的人的建议,他们已经使用了十年了. 当它们卡住的时候,365现金买球可以翻新或者卖给你新的.

Please refer to the table above.

How reliable is your printer?

该机器的设计目标是5000小时的MTBF, 到目前为止,365现金买球没有理由相信这一点没有得到满足. 365现金买球的母公司在该领域拥有四轴运动控制设备超过15年,客户满意率为100%. We have been printing on our printers for several months; most of our builds run two to four hours. If the printer is used properly, we recommend a general cleaning and light bearing lubrication once every 200 hours of printing, (this takes about 5 minutes).

My Tablet won't turn on!

如果你的平板电脑一直没有充电, and the battery drains completely, 你必须充满(18+小时)才能重启. Once it has been fully charged, hold down the power button until you see activity on the screen. 确保在Windows(而不是Android)模式下启动. Sorry, this is not our design.

What happens when I click "Print"?

When you initiate a print job by clicking the print button, the following happens, in this order:

  1. 首先,Repetrel将储存在所有头部的信息发送到打印机. This includes:
    1. M6 Head Offset settings
    2. M721 Unprime settings
    3. M722 Prime settings
    4. m221 Flow setetings
    5. M728 Motor Current settings
  2. 接下来,Repetrel逐行发送第一个gcode文件的文本.
  3. 在这个文件全部发送完之后,如果还有另一个gcode文件,它将逐行执行.

Note that we have two buffers in the motion controller; the standard buffer and the emergency buffer.

The initial head settings and the gcode file content is sent to the standard buffer, line by line.

点击屏幕上的某些按钮(Z微调, temperature change, fan speed change, UV/laser strength, etc.) all go to the emergency buffer.

当运动控制器完成任何命令, 它检查紧急缓冲区中是否有优先级命令(如上面所列). When the emergency buffer is empty, it checks for the next command in the normal buffer.

Will it run on my country's power?

Our ESR, EHR, and 30M models use an auto-detecting, auto-switching ATX power supply, 所以不用担心,它们在110VAC/60Hz或220VAC/50Hz下运行良好. 但你可能需要提供你自己的电源线(就像你在电脑上使用一样), 或者切断365现金买球的插头,为你的插座连接一个匹配的插头. 很抱歉,365现金买球没有针对所有国家的特殊插头.

Please note that our Hydra models primarily work the same way, 尽管365现金买球会根据订单上规定的输入电压特别配置热床和加热室. 连接一个配置为220V的Hydra将在110V上运行不好. 连接一个110伏到220伏的Hydra将会让烟排出- don't do it!

Can I run a different language?

NO - IT WILL BREAK REPETREL! You can change the language of repetrel, 但是如果你用另一种语言操作电脑,你就会发现," and "." will be wrong and nothing will work. Trust me.